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CLIENT SERVICE REPRESENTATIVE (Client Service Department). Reference code: CSR

 ABN AMRO Bank Romania
Compania: ABN AMRO Bank Romania
| Expirat la: 02.02.2005 |
| Actualizat la: 19.01.2005 |
Compania:  ABN AMRO Bank Romania
Departament:  Customer, Client Service, Financiar, Contabilitate, Banci
Orasul:  Bucuresti
Tip Job:  Full time
Posturi disponibile:  1
Status:  Inactiv
Nivel cariera:  Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  02.01.2005
Data limita:  02.02.2005

 
CANDIDATUL IDEAL:

• University degree -Economics would be an advantage;

• Good knowledge of banking operations – at least 1 year experience in a similar position;

• Experience in Call Centre environment would be an advantage;

• English proficiency;

• Good communication skills;

• Computer skills (MS Office, Internet Explorer);

• Ability to deal with people: Patience, calm, diplomacy;

• Team worker, problem solver.


RESPONSABILITATI / BENEFICII:

• Be the first point of contact for corporate clients' daily servicing needs;

• Provide first line client support to all corporate clients irrespective of their location or where their accounts are located;

• Provide answers to all service requests immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client;

• Analyse and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritise accordingly;

• Ensure that all service requests (phone, emails or other channels) are handled and solved within the time lines agreed and the SLAs, either generic or client specific;

• Establish good relationship with other departments to enhance their co-operation when needed;

• Identify potential sales & service opportunities and communicate these opportunities to the Head of Client Service;

• Know the key clients by understanding their industry, their business and the banking products they access to support their business requirements;

• Suggest enhancements that will improve clients efficiency;

• Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction.


DESCRIEREA COMPANIEI:

ABN AMRO Bank is one of the leading international financial institutions, established in 1824 and operating in more than 65 countries.

To apply, please send your CV specifying the reference code, at hr@ro.abnamro.com, no later than January 2nd, 2005.

All applications will remain confidential.
Only short-listed candidates will receive an acknowledgement.





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