Technical Support Engineer

Requirements:

- Advanced Windows knowledge;
- Linux basic knowledge;
- Customer oriented attitude;
- Communication – sharing information;
- Results and problem solving oriented;
- Initiative and proactivity;
- Proficiency in English;
- Previous experience in similar job is a plus

Responsibilities:

- Offers Technical Support service to the BitDefender customers via phone and email in order to ensure the BitDefender business objectives, 24 hours a day, 7 days a week;
- Approaches and solves requests arrived via the dedicated support channels based on the competencies matrix the technical support;
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers.
- Build, assimilate, implement, audit and improve working procedures;

Benefits:

The position is based at the BitDefender HQs in Bucharest.
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Pool table, foosball tables and other small things to make you as comfortable as possible at work.

BitDefender is a leading global provider of security solutions that satisfy the protection requirements of today's computing environment. The company offers one of the industry's fastest and most effective lines of security software, setting new standards for threat prevention, timely detection and mitigation.

BitDefender delivers products and services to over 41 million home and corporate users in more than 180 countries. BitDefender has offices in the United States, the United Kingdom, Germany, Spain and Romania.

To learn more about job opportunities or the many benefits of working at BitDefender, please select a topic below: www.bitdefender.com/site/view/careers.html

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