Process&Capabilities Engineer

• First-level university degree or equivalent experience; may have advanced university degree.
• Typically 4-6 years of related experience in IT/business operations.
• Typically 3-5 years of project management experience.
• Quality improvement training required.
o In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
o In-depth knowledge of HP volume operations ecosystem.
o Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills.
Mastery in English, other languages a plus.
o Strong experience with process improvement projects and ability to provide suggestions for process and organizational improvements.
o Project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.

• Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
• Owns the research and data analysis for complex projects; may lead low complexity projects.
• Represents the needs of the business or function during moderately complex process improvement projects.
• Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.
• Utilizes standard project management and quality improvement methodologies in process improvement approaches.
• Drives projects and implements process changes in order to meet ongoing business objectives.
• Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.

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