Esthonian Telecom Call Center Agent

-Fluency (written and spoken) in Esthonian;
-Ability to work in a fast-paced, ever-changing professional office environment;
-Excellent customer service skills;
-Advanced communication skills using phones and email;
-Previous experience using support CRM, preferred;
-Previous experience in Telecom call center (SIM card management) preferred;
-Demonstrated initiative and ability to learn technical concepts quickly;
-Openness to receiving feedback and taking action for improvement.

Soft skills:

-Multi-tasking skills and ability to work well under pressure;
-Strong problem solving skills;
-Ability to be a team player;
-Analytical thinker with strong attention to details;
-Reliable and punctual track record;
-Strong attention to detail.

We are looking for an Esthonian Telecom Call Center Agent to join our company. You will be involved in a dynamic blend of car device expertise and customer care service environment. The job is fast-paced, ever-changing, collaborative and certainly never boring.

Your challenges will be to:

-Answer, evaluate and prioritize inbound telephone, voice mail, e-mail requests for technical assistance with hardware, software for Esthonian speaking customers;
-Responds to customer requests and questions regarding the service, products;
-Ensures customer satisfaction by responding to inquiries in a timely manner and provide a good customer care experience;
-Consults with advanced team members and their liaisons to understand software and hardware errors;
-Notifies appropriate internal personnel of issues at a particular account;
-Documenting calls clearly and accurately in call tracking database.

RINF Outsourcing is part of RINFGROUP, an organization that specializes in providing
ICT and BPO solutions. By having sourcing offices in Poland and Romania, we
are strategically positioned to deliver talent for both local and international projects.
We bring into each of these projects the experience gained by working for major
companies in CEE as well as in Romania. Our goal is to remain a trusted partner for
these companies and continue to provide efficient solutions that allow clients to build
project teams, focus on their core work and decrease employment related costs.