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Curriculum Vitae

informatii personale

  

M 17.04.1982

Permis conducere:  Cat.B, Data obtinerii:08.08.2000

Stagiu militar: nu

obiectiv

 

Stabilitate profesionala

Salariu: nespecificat

Beneficii: ....

Tip job: Full time

Departament: Sales/Vanzari/Comert, Administratie, Telecomunicatii, Operatiuni/Import-Export, IT Hardware, Finante/Contabilitate, Sport/Fitness/Aerobic/Wellness

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level/Peste 3 Ani Exp

Disponibil: oricand

experienta profesionala

 

01.02.2007 - prezent

Departament: customer/client service

Titlu Job: operations reporting

Responsabilitati:

- Preparing reports concerning Supply Chain - Level of Fulfillment for EMEA and Global Management interests.
- Solve a variety of problems by providing analysis, documenting business reporting procedures and publish reports.
- Frequently contributes to the development of new ideas and methods for effectively serving customers. Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Realizari:

- Process takeover in BPO on transitioned activities with knowledge gathered from the transition team in Erskine, Scotland.
- Developing reports based on customer requests by identifying a link between his needs and the figures we were able to provide.
- Updating documentation
- Working with other teams at EMEA and GLOBAL level to implement the necessary changes for new reports to be handled more easily by the end users.
- Very strong Excel skills working frequently with pivots.
- BW awareness, Outside View & Access proficient user

29.05.2006 - 01.02.2007

Departament: customer/client service

Titlu Job: order administrator

Responsabilitati:

- Liaise with HP field employees, executives and channels for customer satisfaction issues including product availability, product safety issues and complaints with HP or its representatives.
- Intervene in providing the best solution on product availability and delivery, by linking with other support teams within the process
- Provide professional solutions to HP internal customers originating from unresolved escalated case issues received via call handling system, telephone and written correspondence.
- Act as team member by providing information, analysis and recommendations in support of team efforts.
- Active involvement in reporting the activity performance by generating the report and acting upon it based on priority.

Realizari:

- process handover to the team in Bucharest on transitioned activities within BPO based on the knowledge gathered from the transition team in Grenoble, France.
- customer centric and conflict resolution skills
- process mapping, documentation and delivery
- very strong team player skills
- internal Legacy System and SAP software awareness

01.09.2004 - 31.05.2006

Departament: it hardware

Titlu Job: pc administrator

Responsabilitati:

PC and network maintenance.

01.08.2002 - 01.10.2002

Departament: customer/client service

Titlu Job: operator facturare

Responsabilitati:

Intocmirea in conditii maxime de corectitudine a datelor din factura

studii

 

Facultati:

2005-2007 SNSPA / Master de Comunicare si Relatii publice / An 1

2001-2005 ASE / Facultatea de Comert / Specializarea: Managementul Calitatii, nota licenta 8,75

1997-2001 Liceul de Informatica "Tudor Vianu" - Atestat: Asistent programator si Operator calculator

Premii

Atestat in Six Sigma
Atestat in Microsoft Office (Word si Powerpoint)
Atestat in Adobe Photoshop

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

franceza(mediu,incepator,mediu)

italiana(incepator,incepator,incepator)

mini interviu

 

1. Care este cea mai mare realizare personala de pana acum?

Cea mai mare realizare de pana acum este faptul ca am reusit sa depistez un virus ce s-a infiltrat foarte dificil printre procesele windowsului xp.

2. Care este cel mai mare esec profesional de pana acum?

Nu am avut inca un esec profesional.

3. Unde va vedeti peste 5 ani?

Peste 5 ani voi fi intr-o pozitie cheie la firma unde voi fi angajat.

4. Care este cel mai mare vis pe care-l aveti? Care este idealul dumneavoastra in cariera?

Sa pot sa imi pun in aplicare o idee sau un plan care sunt evident justificate de conducere.

5. Care este jobul care credeti ca vi s-ar potrivi cel mai bine?

Un job intr-un mediu profesionist.

6. Descrieti compania ideala in care ati dori sa lucrati?

O companie de prestigiu.

7. Care este departamentul in care doriti sa lucrati ( aveti dreptul la o singura alegere )? Explicati de ce credeti ca sunteti potrivit si de ce ati facut aceasta alegere!

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8. Detaliati personalitatea dumneavoastra ( hobbyuri, aspiratii, ce va motiveaza, stil de viata si lucru, etc ).

Ca hobby am sportul, in special tenisul de masa.



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