01.01.2009 - 31.03.2011

Departament: marketing/cercetari marketing/sondaje

Titlu Job: marketing coordinator

Responsabilitati:

- Planned, coordinated and implemented marketing campaigns, including new product releases, customer acquisition programs and special offers;
- Created press releases, e-mail newsletters, case studies, brochures, webinar texts, web content and other marketing and sales collateral;
- Managed the relationship with journalists and product reviewers, negotiated advertising contracts, contributed to the creative concepts;
- Collaborated with Marketing Director and Sales in developing and implementing strategies to meet brand and customer growth objectives;
- Carried out market research and competitor analysis, participated in recruitment, and monitored and reported on marketing team activities.

16.05.2007 - 31.12.2008

Departament: marketing/cercetari marketing/sondaje

Titlu Job: marketing specialist

Responsabilitati:

- Handled the stock and production of marketing materials (flyers, CDs etc.), liaising with designers and printers, and identifying best suppliers;
- Updated brochures, presentations, technical documentation, company websites and blog, and assisted local partners in their marketing activities;
- Expanded the list of media contacts, distributed press releases, articles and product kits online to increase brand visibility and generate new leads;
- Maintained the internal archive of marketing, sales and technical documents, and provided assistance in organizing company events.

12.06.2006 - 15.05.2007

Departament: customer/client service

Titlu Job: customer service representative

Responsabilitati:

- Centralized and solved customer service-related issues reported by English speaking BitDefender users via e-mail, phone and chat (Live Assistance);
- Provided guidance and support to new team members, and worked closely with Technical Support representatives and Sales department;
- Identified trends in customer's requests and established troubleshooting procedures and templates, for optimized communications with customers.

11.08.2005 - 06.06.2006

Departament: customer/client service

Titlu Job: customer service representantive

Responsabilitati:

- Registered service requests of corporate customers operating in Central and Eastern Europe and assigned them to the engineers in charge;
- Conducted customer satisfaction surveys via e-mail and phone, and prepared activity reports for direct managers and related departments;
- Provided training and support to new colleagues and local operators of assigned countries (e.g. Hungary), and promoted the activities of the Call Center, both internally (within the company) and to external customers.

01.05.2003 - 01.04.2004

Departament: mass media/jurnalism/graficieni/dtp

Titlu Job: editor and assistant-media event planner

Responsabilitati:

- Wrote daily and weekly news bulletins in English for clients operating in the domestic banking and IT markets (IBM Romania, Raiffeisen Bank etc.);
- Prepared reports on the media coverage of corporate announcements, translated press releases and assisted in press conferences.

Facultati:

- Bachelor's Degree in Journalism, School of Journalism and Mass Communication Studies, University of Bucharest, 2001 - 2005;

Activitati extracurriculare

- Strong interpersonal and communication skills, able to work both individually and as part of a team;
- Good organizational and time management skills, able to multi-task and handle competing priorities;
- Attention to details, focused on delivering solutions that help businesses stand out in the marketplace.

Premii

- Product Management training, CLEVER Business Solutions, Bucharest, Romania, November 2011;
- Project Management Professional (PMP) Exam Preparation training, Axioma Solutions, Bucharest, June 2011;
- Professional Diploma in Marketing, The Chartered Institute of Marketing (CIM), UK, 2011-2012.