19.06.2006 - prezent

Departament: telecomunicatii

Titlu Job: major accounts specialist

Responsabilitati:

- Elaborating offers and negotiating contracts with the corporate clients of the company-the top clients of the company;
- Processing customers complaints and cancellation requests;
- Proactive actions in order to uphold a high and competitive level of the services offered;
- Advising clients in choosing the appropriate services;
- Maintaining good communication and relations with all departments, in order to solve all customer requests in due time, especially with the Direct Sales Team in order to provide an accurate feedback solution;
- Offering support to the Direct Sales Team in order to solve any request or complaint came from Corporate Customers;
- Providing training sessions regarding departments procedures and internal regulations for new colleagues;
- Promoting company products or services through outbound campaigns, as requested by marketing policies;
- Composing the official letters to be sent to the customers.

Realizari:

- Solving about 50-60 customers’ written requests or complaints monthly;
- Solving more than 80% of the complaints send by customers and assigned to me;
- Changed the cancellation decision of more than 40% customers assigned, by offering the proper solutions and offers;
- Contribution to work procedures that improved the department activity;
- Trained about 2-3 new colleagues/ 3 months.

10.04.2002 - 10.06.2006

Departament: imobiliare/real-estate

Titlu Job: consultant imobiliar

Responsabilitati:

Dezvoltarea si administrarea unui portofoliu de clienti si proprietari.
Vizionarea si evaluarea ofertelor si intoducerea informatiilor ulterior in baza de date a companiei.
Evaluarea cererilor clientilor companiei si ofertarea celor mai potrivite proprietati.
Prezentarea si vizionarea ofertelor compatibile cu cererea clientilor.
Acordarea asistentei la negocieri si finalizarea tranzactiilor.

Facultati:

Liceul Teoretic Aurel Vlaicu,profil engleza intensiv.
In prezent student la Universitatea Titu Maiorescu,Facultatea de Drept.

Activitati extracurriculare

fizic placut,conditie fizica buna

Premii

Customer Service by Telephone - july, 2006
Excellence in Customer Relations - may, 2007
Conflict Management - april, 2007
Effective Comunication - july, 2007
Negociation skills - noiembrie 2007
Problem Solving - february 2008