21.10.2003 - 21.04.2006

Departament: sales/vanzari/comert

Titlu Job: financial institutions sales assistant

Responsabilitati:

-sprijinirea activitatii managerului departamentului de Institutii Financiare a AIG Life;
- dezvoltarea unei structuri de lucru si a mijloacelor necesare unei relationari optime cu clientii departamentului precum si cu clientii persoane fizice, clientii finali ai produsului AIG Life vandut prin Departamentul de Institutii Financiare ;
- Cercetari de piata si comunicarea cu clientii - Institutii Financiare si persoanele fizice beneficiari ai asigurarilor AIG Life;
- asigurarea comunicarii cu regiunea din care face parte AIG Life Romania;
- asigurarea suportului in dezvoltarea si implementarea de noi produse de Bancassurance in AIG Life ROmania;
- interfata a departamentului cu celelalte departamente conexe ale AIG Life;
- dezvoltarea unui sistem de "Tracking" pentru clientii departamentului;
- suport pentru departamentul de Beneficii pentru Angajati a AIG Life Romania - ( Traking clienti† Partial comunicarea cu clientii in absenta persoanelor de legatura din AIG Life).
- Organizarea de proiecte de training pentru personalul Institutiilor Financiare partenere pentru aprofundarea intelegerii produselor de Bancassurance si impactului lor asupra clientului final;
- asigurarea rapoartelor departamentului catre conducerea companiei si catre regiunea din care face parte AIG Life Romania;
- asigurarea marketingului evenimentelor speciale pentru clienti : Craciun, Paste, momente speciale pentru clientii Institutii Financiare

Realizari:

- Contribuirea la consolidarea unui departament abia fondat la momentul venirii mele in companie;
- Crearea unui sistem de comunicarea cu personalul de legatura al clientilor departamentului precum si cu clientii finali pe linie de customer service;
- Crearea unui standard de customer service & customer delight pentru clientii departamentului;
- Monitorizarea permanenta a pietei de Asigurari de Viata - BAncassurance;
- documentarea si implementarea cu succes a produselor noi ale AIG Life Institutii Financiare pentru perioada 2003 - 2006;
- constituirea unui suport fizic si electronic de tracking pentru clientii departamentului;
- realizarea raportarii departamentului catre conducerea companiei si conducerea regionala;

20.04.2003 - 27.10.2003

Departament: financiar/contabilitate/banci

Titlu Job: global relationship banking assi

Responsabilitati:

Realizarea raportarilor zilnice, lunare si trimestriale,mentinerea si intretinerea unor bune relatii cu clientii, responsabila de customer service pe unul din cei mai mari clienti ca assistant pentru principalul responsabil de relatie, punte de legatura cu celelalte departamente ale bancii, centralizarea raportarilor financiare ale principalilor clienti, vanzare prin telefon, assistent sales pentru un departament de 5 Relationship& Senior Relationship Managers pe companii multinationale.

Realizari:

- Intretinerea relatiilor cu clientii departamentului
- facilitarea comunicarii intr membrii echipei si atragere de noi clienti
- facilitarea muncii celor 5 relationship manageri si orientarea cat mai mult pe satisfactia clientului
- mentinerea unei bune colaborari cu toate departamentele bancii

01.11.2002 - 20.04.2003

Departament: customer/client service

Titlu Job: project manager

Responsabilitati:

Project Manager with Human Performance Development International, company specialized in training and consulting in leadership and organizational management for government and corporate clients. The company is the partner in Romania for various foreign companies specializing in leadership development and coaching such as The Leadership Group and KRW International- USA
Responsabilitatile mele au fost dupa cum urmeaza:
- realizarea planificarii si implementarii a doua proiecte de training pe Leadership & Management Organizational desfasurate in Bucuresti, respectiv Timisoara in perioada10-18 Aprilie 2003
- Pregatirea materialelor promotionale ale proiectelor si coordonarea activitatii pe parte de logistica
- Vanzarea proiectelor in Bucuresti si Timisoara
- Realizarea unui plan de Customer Care & Customer Service pentru clientii deja atrasi
- pregatirea impreuna cu General Managerul Companiei a Planului de Vanzari pentru anul 2003- 2004 in stransa concordanta cu proiectele care se vor desfasura ulterior

Realizari:

- 2 Proiecte de succes duse la bun sfarsit si realizarea "follow-up-ului " pentru participantii la proiect - (succes care a reiesit din formularele de evaluare ale participantilor, precum si prin numarul participantilor la aceste proiecte)
- Atragerea altor 3 clienti mari in portofoliul clientilor companiei
- Participarea prin idei si implementare in dezvoltarea ulterioara a companiei printr-o implicare activa in planificarea strategica si pe parte de vanzari a unei companii nu foarte mari dar cu un potential ridicat de crestere.

01.08.2001 - 30.09.2001

Departament: marketing/cercetari marketing/sondaje

Titlu Job: marketing trainee

Responsabilitati:

-Comunicarea cu clientii telefonic in special in legatura cu o campanie promotionala initiata de companie pe perioada verii.

Realizari:

Customer service pe perioada verii, pentru participantii la promotie.

15.03.2001 - 20.04.2003

Departament: sales/vanzari/comert

Titlu Job: vicepresedinte corporate relatio

Responsabilitati:

1.Leading and developing the sales force within AIESEC in Romania: national strategy on sales, developing and implementing the preparation plan for the Local Sales Co-ordinators from all 12 AIESEC Romania Local Branches, national account manager for important corporate players in the corporate sector in Romania - ABN-AMRO, BILLA Romania, PricewaterhouseCoopers, Kraft Foods Romania, Xerox Romania, Interbrands, Interbrew, Ursus, Roland Berger, Coca-Cola HBC, Tornado Sistems, Motorola, 3M, Supervisor for all sales activities developed by AIESEC Romania as an entity.
2. Part of the National Board of AIESEC in Romania ¡V main responsibilities: building, transmitting and implementing the main systems in AIESEC in Romania (Planning, evaluation, measurement, rewards and recognition, preparation), representing AIESEC in Romania internationally in all the regional and international conferences, together with the president, the ¡¥business card¡¦ for AIESEC in Romania ¡V externally speaking ¡V maintaining, creating, developing the relationships of AIESEC with: Corporate Sector, NGO¡¦s Sector , authorities, ministries and the government.
3. Coach for one of AIESEC Branches ¡V AIESEC in Craiova ¡V my main responsibilities: Developing the annually planning for AIESEC in Craiova, Providing resources for all their needs except financial resources, Implementing and adapting the national direction for AIESEC in Craiova, Building the agendas for all the local conferences ¡V Elections, planning, preparation of the members, evaluation ¡V for the Board of AIESEC in Craiova and also for AIESEC Craiova members
„X 2001 ¡V 2002 Vice-president Partnerships in AIESEC in Bucharest
„X Fundraising Coordinator for the following projects: Youth in Action, Bucharest Management Seminar, Outgoers¡¦s Preparation Seminar, E-volution, International Training Congress ¡V Biding Committee, Training Fair ¡V Bucharest 2001, Black Sea Youth Development Program , January 1999
„X October 1998 ¡V April 2002 member of AIESEC Bucharest
„X January ¡V March 2000 ¡V Project Manager for Bucharest Management Seminar- Busteni 2000

Realizari:

Realizarea de parteneriate in bani si produse cu companii multinationale pentru sustinerea celei mai mari conferinte internationale organizate de AIESEC - Congresul International al Trainerilor
Atragerea a trei noi parteneri in grupul national de parteneri si mentinerea celor deja existenti
Formarea echipei de vanzari la nivel national
Realizarea si apoi implementarea planificarii pe vanzari la nivel national.
Realizarea de parteneriate cu alte tari AIESEC pe parte de vanzari si realizarea a doua schimburi de oameni de vanzari intre tari
Tin sa mentionez faptuul ca fiind o organizatie Non-guvernamentala, mandatul pentru pozitiile din management la nivel national , precum si la nivel local este de 1 an.

01.09.1998 - 01.09.1999

Departament: educatie/training/cultura/arta

Titlu Job: invatatoare

Responsabilitati:

Predarea tuturor disciplinelor de invatamant la clasa a IV .

Realizari:

Mentinerea unei buna comunicari cu copiii, cu parintii acestora si cu colectivul cadrelor didactice, orientarea copiilor si aducerea lor la un nivel al cunostintelor destul de ridicat comparativ cu cel la care erau cand am inceput lucrul impreuna. Deschiderea de noi orizonturi precum si insuflarea dorintei de a afla cat mai multe si de a fi implicat in cat mai multe activitati practice care sa le dezvolte imaginatia, vocabularul si un mod de comporatare si o atitudine proactiva fata de propunerile de activitate care veneau din partea scolii. Acestea sunt cateva din realizarile pe care eu le-am avut pe aceasta parte in afara de cunostintele pe care le dobandeau zilnic , urmare a participarii la lectiile din fiecare zi.

01.09.1996 - 01.09.1997

Departament: educatie/training/cultura/arta

Titlu Job: invatatoare

Responsabilitati:

Predarea disciplinelor de invatamant la Clasa I.

Realizari:

Mentinerea unei buna comunicari cu copiii, cu parintii acestora si cu colectivul cadrelor didactice, orientarea copiilor si aducerea lor la un nivel al cunostintelor destul de ridicat comparativ cu cel la care erau cand am inceput lucrul impreuna. Deschiderea de noi orizonturi precum si insuflarea dorintei de a afla cat mai multe si de a fi implicat in cat mai multe activitati practice care sa le dezvolte imaginatia, vocabularul si un mod de comporatare si o atitudine proactiva fata de propunerile de activitate care veneau din partea scolii. Acestea sunt cateva din realizarile pe care eu le-am avut pe aceasta parte in afara de cunostintele pe care le dobandeau zilnic , urmare a participarii la lectiile din fiecare zi.

Facultati:

Acad. de Studii Economice din Buc. Fac. De Contabilitate Si Informatica De Gestiune anul Terminat

Activitati extracurriculare

„X 2002 ¡V2003 Vice-President Corporate Relations with AIESEC in Romania
My main responsibilities were split into 3 main areas:
1.Leading and developing the sales force within AIESEC in Romania: national strategy on sales, developing and implementing the preparation plan for the Local Sales Co-ordinators from all 12 AIESEC Romania Local Branches, national account manager for important corporate players in the corporate sector in Romania - ABN-AMRO, BILLA Romania, PricewaterhouseCoopers, Kraft Foods Romania, Xerox Romania, Interbrands, Interbrew, Ursus, Roland Berger, Coca-Cola HBC, Tornado Sistems, Motorola, 3M, Supervisor for all sales activities developed by AIESEC Romania as an entity.
2. Part of the National Board of AIESEC in Romania ¡V main responsibilities: building, transmitting and implementing the main systems in AIESEC in Romania (Planning, evaluation, measurement, rewards and recognition, preparation), representing AIESEC in Romania internationally in all the regional and international conferences, together with the president, the ¡¥business card¡¦ for AIESEC in Romania ¡V externally speaking ¡V maintaining, creating, developing the relationships of AIESEC with: Corporate Sector, NGO¡¦s Sector , authorities, ministries and the government.
3. Coach for one of AIESEC Branches ¡V AIESEC in Craiova ¡V my main responsibilities: Developing the annually planning for AIESEC in Craiova, Providing resources for all their needs except financial resources, Implementing and adapting the national direction for AIESEC in Craiova, Building the agendas for all the local conferences ¡V Elections, planning, preparation of the members, evaluation ¡V for the Board of AIESEC in Craiova and also for AIESEC Craiova members
„X 2001 ¡V 2002 Vice-president Partnerships in AIESEC in Bucharest
„X Fundraising Coordinator for the following projects: Youth in Action, Bucharest Management Seminar, Outgoers¡¦s Preparation Seminar, E-volution, International Training Congress ¡V Biding Committee, Training Fair ¡V Bucharest 2001, Black Sea Youth Development Program , January 1999
„X October 1998 ¡V April 2002 member of AIESEC Bucharest
„X January ¡V March 2000 ¡V Project Manager for Bucharest Management Seminar
During my AIESEC term, both local and national level, I have attended either as delegate either as trainer or facilitator the following conferences: Local Planning Meeting ¡V 1999, 2000, 2001, 2002, Local Training Seminar ¡V 1998, 1999, 2000, 2001,2002, National Planning Meeting ¡V 2001, 2002, National Training Seminar ¡V 2001, 2002, Romanian Leadership Development Seminar ¡V 2000, 2001, 2002, National Management Meeting ¡V 2000, 2001, 2002, Train The Trainers ¡V March 2001, National Sales Meeting 2000, 2001, 2002, Recruitment 2000, 2001, 2002
„X Internationally, I have attended as trainer and facilitator National Training Conference of AIESEC in Czech Republic and AIESEC in Slovakia, November 2002 and European Leadership Development Seminar ¡V as delegate, Yugoslavia, March 2001, European Youth Congress ¡V Hanover, Germany August 1999
„X I have also attended non ¡V AIESEC Conferences: Leaders Forum ¡V 2000, 2001, Bucharest Romania, Investment Forum Bucharest ¡V February 2003, Global Youth Service Days

Premii

Trainings attended and delivered
¡§Project Management¡¨ ,¡§Presentation Skills¡¨ by Procter & Gamble, ¡§Organize yourself¡¨ by AIESEC National Trainers Team, ¡§Selling Techniques ¡§, ¡§Time Management¡¨ by Trend Consult, ¡§Negotiation ¡§by Benkiser Romania, ¡§Developing a distribution and a sales division¡¨, ¡¨Why should adapt a product to a specific market¡¨ by 3M, ¡§Proactivity versus Reactivity¡¨ by Interbrew, ¡§Communication skills¡¨, ¡§Presentation Skills¡¨, ¡§Facilitating, Coaching, Mentoring¡¨, ¡§Train the Trainers¡¨ by TMI Training & Consulting, ¡§Train the Trainers¡¨, ¡§Organize yourself¡¨, ¡§Paradigms¡¨, ¡§Reception¡¨ National Trainers Team ¡V AIESEC Romania, Conflict Management Human Resources Development, ¡§Marketing Research¡¨ by Gfk Romania, ¡§Power of one¡¨ by AIESEC International, Branding Process by Coca-Cola, Marketing Styles by CODECS, ¡§Trends in Business¡¨ by Reuters, ¡§Career Planning¡¨ by AIG Life, ¡§Leadership and Organizational Management¡¨, ¡§Leadership versus Management ¡§ , ¡§Thinking Like a Leader¡¨, ¡§Managerial Excellence ¡V Developing Managers Who Can Lead¡¨, ¡§Leading Is Everybody¡¦s Business¡¨ , ¡§Thinking Like a Global Leader¡¨, ¡§Team Leadership: Appreciating The Many Faces of Intelligence¡¨ by Mr. Jim Bagnola, Senior Partner with The Leadership Group-USA (www.jimbagnola.com)