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| Curriculum Vitae |
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informatii personale
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M 14.05.1980 Permis conducere: Cat.B, Data obtinerii:27.11.1998 Stagiu militar: nu
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obiectiv | |
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Implinire profesionala intr-un mediu placut, cu perspective sigure.
Salariu: 500,00 USD / luna Beneficii: - Tip job: Full time Departament: Sales/Vanzari/Comert, Public Relations, Advertising/Agenti Publicitate/Productie Publicitara, Internet/eCommerce/New Media, Traduceri, IT Software, Finante/Contabilitate, Reparatii/Intretinere/Service Oras de lucru: Bucuresti, Cluj-Napoca, Ploiesti, STRAINATATE, Turda, Campina, Medias, Otopeni Nivel Cariera: Mid-Level/Peste 3 Ani Exp Disponibil: 01.10.2009 | experienta profesionala | |
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16.10.2006 - prezent Departament: customer/client service Titlu Job: customer relations specialist for business market Responsabilitati: Provides legal assistance.Drafts legal documents related to client written complaints.Keeps abreast of relevant legislation and regulatory requirements.Participates in negotiations and in closing transactions, drafts and checks commercial agreements.Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information.Handle legal written complaints relating client notifications.Conduct business in a manner that promotes both internal and external customer satisfaction. Strong problem solving, interpersonal, and financial analysis skills.Intermediate knowledge of collections and payments process.
Customer Relations For Business Market.Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information.Handle legal written complaints relating client notifications. Handle Churn Notifications, handled advanced consultative selling.
Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information.Handle legal written complaints relating client notifications. Handle Churn Notifications, handled advanced consultative selling.
Realizari: Developing client resources. |
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Facultati: Universitatea de Petrol si Gaze (2001 - 2006)
Facultatea: Limbi Si Literaturi Straine
Facultatea de Litere si Stiinte, Specializarea Romana-Engleza.
Administrativ si de Servicii (1998 - 2000)
Facultatea: Turism si servicii
Tehnician Turism si de Servicii.
Liceul Economic (1994 - 1998)
Tehnician activitati financiar-contabile. Activitati extracurriculare Referinte:
Marius TOmescu, Training Manager, Peace Corps Romania
Tudorache Catalin, Administrator RakNet Premii
Award of Excellence, Selling4Succes Program aquired Title of Specialist in consultative selling.
Negotianting4Succes Program
WorkShop for Time Management
Ability to deal tactfully, confidently, and ethically with both internal and external customers required.
Strong problem solving, interpersonal, and financial analysis skills
PC.Operating Diploma,Knowledge in configuring WINDOWS ‘98,WINDOWS XP (PROFESSIONAL),LINUX(medium level)Systems
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Limbi straine(Scris,Vorbit,Citit): engleza(avansat,avansat,avansat) |
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1. Care este cea mai mare realizare personala de pana acum? Having the opportunity to study European and American culture. 2. Care este cel mai mare esec profesional de pana acum? - 3. Unde va vedeti peste 5 ani? Developing a team of open minded people 4. Care este cel mai mare vis pe care-l aveti? Care este idealul dumneavoastra in cariera? Working with the best, team, people in a multinational company 5. Care este jobul care credeti ca vi s-ar potrivi cel mai bine? reconciling transactions 6. Descrieti compania ideala in care ati dori sa lucrati? As the best company in business conduct 7. Care este departamentul in care doriti sa lucrati ( aveti dreptul la o singura alegere )? Explicati de ce credeti ca sunteti potrivit si de ce ati facut aceasta alegere! Legal, as i said before i enjoy to reconcile difficult business particularities 8. Detaliati personalitatea dumneavoastra ( hobbyuri, aspiratii, ce va motiveaza, stil de viata si lucru, etc ). Ability to deal tactfully, confidently, and ethically with both internal and external customers required.
Strong problem solving, interpersonal, and financial analysis skills
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